Custom and personalized orders
Personalised and customised items are non refundable. For custom items where fabrics have been obtained especially for your order, a pattern has been upscaled or downscaled to a custom size, a pattern has been modified or a bag has been created to your personal specification or personalised with a name cannot be returned for a refund as these are one of a kind products made just for you! Please ensure that you are completely happy with a custom bag description before you make payment.
My bags are handcrafted with the greatest care using high quality materials, interfacings and metal hardware. Never overload your bag with heavy items as this will cause wear and tear, spoil the shape of the bag and put a strain on the strap. Do not immerse my bags in water, or a washing machine! The layers of special interlining, interfacing and lining could displace or shrink in the wash and any metal hardware will become damaged. For fabric bags only: spot clean with a mild soap solution. Touch up any creases with an iron on a low setting. For bags with faux leather or laminated (wipe clean) fabric:Spot clean with a mild soap solution. Wipe clean gently with a soft damp cloth. Do not iron!
Do you offer other wipe clean fabrics?
I only work with high quality laminated cotton (also known as slicker) from well known, mainly US fabric manufacturers. I keep a small selection of prints in stock which you can view at the following link. I can also source a few other wipe clean prints locally in (within the UK). https://www.facebook.com/media/set/?set=a.366530856715299.73176.243387722362947&type=3
Do you offer other cotton fabrics?
I keep a very small selection of cotton prints in stock at one time but will consider ordering in locally (within the UK) for custom bags. If you would like some help with choosing a fabric, drop me a message with your preferred colours/style and we can take it from there. https://www.facebook.com/media/set/?set=a.306389109396141.62988.243387722362947&type=3
Gift wrapping and packaging
I wrap my products in brown paper, tissue paper or bubble wrap depending on the item and use strong polythene mailing bags to ensure the parcel is waterproof. Larger bags will be packaged in a sturdy box. If you wish to send an item directly to someone as a gift, let me know and I will wrap it in pretty tissue paper and be sure not to include an invoice or price details with their parcel.